Privacy Policy (EU GDPR-Compliant)
Effective Date: [April 2025]
This Privacy Policy explains how Momo TCG GmbH ("we", "us", or "our") collects, uses, and protects your personal data when you visit or make a purchase from our website.
1. Company Information
Momo TCG GmbH
📍 Address: Kruthorst 2522941 Bargteheide, Germany
📧 Email: zenpan-europe@zenpan-ec.com
2. What Personal Data We Collect
We may collect the following data:
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Identity & Contact Info: Name, address, phone number, email
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Order Details: Products ordered, payment method (no card info is stored by us), shipping address
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Technical Data: IP address, browser type, device info, cookies
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Customer Support Data: Any messages or interactions via email or contact forms
3. Purpose of Data Collection
We process your data in order to:
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Fulfill and deliver your orders
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Process payments securely
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Respond to your inquiries or support requests
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Comply with EU tax and legal requirements
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Improve user experience and site functionality
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Send marketing emails (only with your consent)
4. Legal Grounds for Processing (Article 6 GDPR)
We process your personal data based on:
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Consent (e.g., newsletter subscription)
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Contractual necessity (e.g., order processing)
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Legal obligation (e.g., recordkeeping)
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Legitimate interest (e.g., fraud prevention, analytics)
5. Data Sharing
We share your data only with trusted third parties, including:
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Shopify (e-commerce platform)
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Payment providers (e.g., PayPal, Stripe)
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Shipping providers (e.g., DHL, FedEx)
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Analytics tools (e.g., Google Analytics)
We do not sell your data to third parties.
6. Your Rights (under GDPR)
You have the right to:
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Access your personal data
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Request correction or deletion
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Object to processing
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Withdraw consent at any time
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Request data portability
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Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at zenpan-europe@zenpan-ec.com
7. Cookies & Tracking
We use cookies to personalize your shopping experience and analyze site traffic.
You can manage your cookie preferences through your browser settings.
For full details, see our Cookie Policy.
8. Data Retention
We keep your personal data only as long as necessary:
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Orders & invoices: retained for up to 10 years (as required by German law)
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Marketing data: until you unsubscribe
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Analytics: anonymized and time-limited
9. Children’s Privacy
Our site is not intended for users under 16 years of age. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions or wish to exercise your rights, please contact:
Momo TCG GmbH
📍 Kruthorst 2522941 Bargteheide, Germany
📧 zenpan-europe@zenpan-ec.com